SHIPPING & RETURNS

At ELARINEUK, we want every shopping experience to be simple, safe and enjoyable. We carefully select our clothing and accessories to offer women quality products, elegant designs and great value.

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PURCHASE POLICY

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When placing an order through the ELARINEUK website, please make sure that all personal, delivery and payment information is correct before completing your purchase.

Once your order has been successfully placed, you will receive an order confirmation by email. Please keep this confirmation for your records.

We reserve the right to cancel or refuse an order in exceptional circumstances, including product availability issues, pricing errors, suspected fraudulent activity or incorrect information provided during the purchase process.

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

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SHIPPING POLICY

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At ELARINEUK, every order is carefully prepared and packaged to help ensure that your items arrive safely and in excellent condition.

Orders are normally processed within 1–3 business days after payment has been confirmed. Delivery times may vary depending on the destination, shipping method and circumstances beyond our control.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information whenever tracking is available.

Please note that delivery times are estimates and may occasionally be affected by weekends, public holidays, carrier delays, weather conditions or other unforeseen circumstances.

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RETURNS & EXCHANGES

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We want you to be completely satisfied with your ELARINEUK purchase. If you change your mind or are not completely satisfied with an item, you may request a return in accordance with our return conditions.

Items must be returned in their original condition, unused, unworn and with all original tags and packaging still attached.

For hygiene and safety reasons, certain items may not be eligible for return if they have been opened, worn or used.

To request a return, please contact our customer service team at magalhaespremium@gmail.com within 30 days of receiving your order. Please include your order number and the reason for your return.

Customers are responsible for return shipping costs unless the item received is faulty, damaged or incorrect.

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider or bank.

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DAMAGED OR INCORRECT ITEMS

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If you receive an item that is damaged, defective or different from what you ordered, please contact our customer service team as soon as possible.

Please include your order number and, where possible, photographs of the item and its packaging. We will review the issue and work with you to find an appropriate solution.

 

CUSTOMER SUPPORT

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If you have any questions regarding your order, delivery, return or exchange, our customer service team will be happy to assist you.

Email: magalhaespremium@gmail.com

Thank you for choosing ELARINEUK. We truly appreciate your trust and look forward to providing you with a great shopping experience.

ELARINEUK — Style, Quality & Confidence.